General information
For more information about our services, do not hesitate to contact us.
Telephone information service
Our telephone service hours are as follows (Eastern Standard Time), except on statutory holidays:
- Monday:
8 : 30 a.m. to
4 : 30 p.m.
- Tuesday:
8 : 30 a.m. to
4 : 30 p.m.
- Wednesday:
9 : 30 a.m. to
4 :
30 p.m.
- Thursday:
8 : 30 a.m. to
4 : 30 p.m.
- Friday:
8 : 30 a.m. to
4 : 30 p.m.
Toll free, in Canada only:
1 800 561‑4822
Montreal region:
514 906‑3019
To send a document online:
Use our online document transmission service
SEND A DOCUMENT
By mail:
Direction de l’indemnisation des victimes d’actes criminels (IVAC)
1199, rue De Bleury
C. P.
6056, succursale Centre-ville
Montréal (Québec) H3C
4E1
By fax:
Toll free, in Canada only:
1 888 927-0003
Montreal region:
514 906-3029
Reception desk hours
Due to the government measures put in place to combat the spread of COVID‑19, the Direction générale de l’IVAC’s reception desk is closed.
Our reception desk is usually open from Monday to Friday, from
8 :
30 a.m. to
12 p.m. and from
1 p.m. to
4 :
30 p.m.
Address:
1199, rue De Bleury
C. P. 6056, succursale Centre-ville
Montréal(Québec) H3C 4E1