General information
For more information about our services, do not hesitate to contact us.
Telephone information service
Our telephone service hours are as follows (Eastern Standard Time), except on statutory holidays:
- Monday:
8 : 30 a.m. to
4 : 30 p.m.
- Tuesday:
8 : 30 a.m. to
4 : 30 p.m.
- Wednesday:
9 : 30 a.m. to
4 :
30 p.m.
- Thursday:
8 : 30 a.m. to
4 : 30 p.m.
- Friday:
8 : 30 a.m. to
4 : 30 p.m.
Toll free, in Canada only:
1 800 561‑4822
Montreal region:
514 906‑3019
To send a document online:
Use our online document transmission service
SEND A DOCUMENT
By mail:
Direction générale de l’indemnisation des victimes d’actes criminels (IVAC)
C. P. 1400, succ. Terminus
Québec (Québec) G1K 0K2
By fax:
Toll free, in Canada only:
1 888 927-0003
Montreal region:
514 906-3029
Reception desk
The reception desk is open from Monday to Friday, from 8:30 a.m. to 12 p.m. and from 1 p.m. to 4:30 p.m. IVAC provides services by
appointment only. Contact the person in charge of your file or client services if necessary.
Address:
1199, rue De Bleury
Montréal(Québec)