Dans un soucis de mieux répondre aux besoins de sa clientèle, la Direction de l'IVAC est fière de vous présenter son nouveau site Web!

Vous pourrez facilement trouver des informations très complètes et plus simples à comprendre en ce qui concerne entre autres les victimes d'actes criminels, les sauveteurs, les services et indemnités offerts et les étapes d'une demande de prestations.

Nous espérons que vous serez satisfaits des efforts mis pour améliorer notre site. Si toutefois vous avez des commentaires ou suggestions qui pourraient nous aider à le bonifier, n'hésitez pas à nous le laisser savoir en communiquant avec nous.

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Contact Us

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Request for information​​​

Telephone​

Toll-free, in Canada only: 1 800 561‑4822
Greater Montreal: 514 906‑3019

Telephone services are available according to the following schedule (Eastern Time), except on statutory holidays:

  • Monday: 8:30 a.m. to 4:30​​ p.m.
  • Tuesday: 8:30 a.m. to 4:30​ p.m.
  • Wednesday: ​​​​​​9:30 a.m. to 4:30​ p.m.
  • Thursday: 8:30 a.m. to 4:30 p.m.
  • Friday: 8:30 a.m. to 4:30​​ p.m.
Courtesy and respect

You have the right to receive professiona​​l services from us in a courteous, efficient manner. Our staff also have the right to be treated with respect. We will not tolerate any kind of threat, violence or discrimination.​​

Online request for information​

You can submit questions through the online request form (Available in French only).

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Services by appointment​

Reception is open Monday to Friday, from 8:30 a.m. to 12 p.m. and from 1 p.m. to 4:​​30 p.m. IVAC services are available by appointment only. Please contact your case worker or customer service if you have any questions. ​

​​Address:

1199 Rue De Bleury
Montréal QC  H3B 3J1​​

Quickly access our services​

 

Submit a document

Submit your documents online easily and safely.​​

Are you unable to submit your documents online?
 

Request for qualification

Submit your qualification request directly online.​​​

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Request for reimbursement of expenses

Submit a claim online at your convenience.​​​​

 

Service quality

You can file a service quality complaint.

Please note that the complaints IVAC receives are handled by the CNESST Service Quality Complaints Office.

Service quality complaint

Reporting a fraudulent claim to IVAC

If you learn of any intentional deceit related to an IVAC claim, you can report the fraud to IVAC (Page currently available in French only).
 

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Media services

This contact information is for media only.

  Phone: 1 866 966-4705​

 Email : Media services

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