Dans un soucis de mieux répondre aux besoins de sa clientèle, la Direction de l'IVAC est fière de vous présenter son nouveau site Web!

Vous pourrez facilement trouver des informations très complètes et plus simples à comprendre en ce qui concerne entre autres les victimes d'actes criminels, les sauveteurs, les services et indemnités offerts et les étapes d'une demande de prestations.

Nous espérons que vous serez satisfaits des efforts mis pour améliorer notre site. Si toutefois vous avez des commentaires ou suggestions qui pourraient nous aider à le bonifier, n'hésitez pas à nous le laisser savoir en communiquant avec nous.

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Contact IVAC

Éditeur de contenu ‭[1]‬
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infoRequest for information

Telephone​

Toll-free, in Canada only: 1 800 561‑4822
Greater Montreal: 514 906‑3019

Telephone services are available according to the following schedule (Eastern Time), except on statutory holidays:

  • Monday: 8:30 a.m. to 4:30​​ p.m.
  • Tuesday: 8:30 a.m. to 4:30​ p.m.
  • Wednesday: ​​​​​​9:30 a.m. to 4:30​ p.m.
  • Thursday: 8:30 a.m. to 4:30 p.m.
  • Friday: 8:30 a.m. to 4:30​​ p.m.

Courtesy and respect

You have the right to receive professional services from us in a courteous, efficient manner. Our staff also have the right to be treated with respect. We will not tolerate any kind of threat, violence or discrimination.​

Online request for information

You can submit questions through the online request form (Available in French only).

Éditeur de contenu ‭[3]‬

upload_file Submit a document

Use our electronic document delivery service.
Submit a document

​​​​​​​If you are unable to submit your documents online, you can use one of the following 2 methods:​
Mail

lndemnisation des Victimes d’Actes Criminels (IVAC) Head Office
P.O. BOX 1400, STN Terminus
Québec QC  G1K 0K2

Fax

Toll-free, in Canada only: 1 888 927-0003
Greater Montreal: 514 906-3029

location_on​ Services by appointment

Reception is open Monday to Friday, from 8:30 a.m. to 12 p.m. and from 1 p.m. to 4:​​30 p.m. IVAC services are available by appointment only. Please contact your case worker or customer service if you have any questions. ​

​​Address:

1199 Rue De Bleury
Montréal QC  H3B 3J1

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