Statement of services
IVAC supports victims, their families and rescuers. For more information, consult the detailed mission statement. It will tell you about the services offered.
IVAC is committed to respecting the following values when dealing with victims:
Kindness
Be lenient and prioritize the well-being of victims.
Empathy
Offer human support, based on listening, understanding without prejudice and availability.
Respect
Show consideration and recognition and accept differences.
Collaboration
Rely on our individual strengths and focus on our complementarity.
Fairness
Be fair, just and impartial and assert the right to compensation for victims.
IVAC takes the necessary measures to give answers to crime victims, their relatives and rescuers rescuers quickly and courteously so that there is a climate of mutual trust. It strives to adapt its services to the needs of victims and develop customized and effective solutions for them. Finally, IVAC makes decisions that respect victims’ rights.
Help us serve you better!
When you submit a claim to IVAC, you must:
- send complete and accurate information
- provide the required information without delay
- inform IVAC of any changes in your situation quickly
To meet our commitments, we need your cooperation. Maintaining respectful relations with our staff will help us do so.
Client satisfaction
IVAC is committed to providing quality services and meeting your needs. Send us your comments and suggestions on service quality by:
If you have difficulty completing the form, contact the CNESST by telephone at 514 906-3040, option 2, or toll-free at 1 800 667-7585 for assistance.
Complaint about Service Quality
If you are dissatisfied with the services you receive, contact the person in charge of your file.
If you do not have a person in charge of your file, or if your dissatisfaction persists despite our efforts to serve you, you can file a service
quality complaint. A member of our staff will contact you within 2 working days of filing your complaint. You will be informed of the outcome of your complaint within 10 working days.
Please note that comments, suggestions on service quality and complaints received at IVAC are handled by the CNESST Service Quality Complaints Office.
Contact us
For more information, contact
IVAC.