Dans un soucis de mieux répondre aux besoins de sa clientèle, la Direction de l'IVAC est fière de vous présenter son nouveau site Web!

Vous pourrez facilement trouver des informations très complètes et plus simples à comprendre en ce qui concerne entre autres les victimes d'actes criminels, les sauveteurs, les services et indemnités offerts et les étapes d'une demande de prestations.

Nous espérons que vous serez satisfaits des efforts mis pour améliorer notre site. Si toutefois vous avez des commentaires ou suggestions qui pourraient nous aider à le bonifier, n'hésitez pas à nous le laisser savoir en communiquant avec nous.

Possible interruption of Canada Post services.
For more information, see the Possible labour disruption​ page​.



​​Statement of services

IVAC supports victims, their families and rescuers. For more information, consult the detailed mission statement. It will tell you about the services offered.

IVAC is committed to respecting the following values when dealing with victims:

Kindness

Be lenient and prioritize the well-being of victims.

Empathy

Offer human support, based on listening, understanding without prejudice and availability.

Respect

Show consideration and recognition and accept differences.

Collaboration

Rely on our individual strengths and focus on our complementarity.

Fairness

Be fair, just and impartial and assert the right to compensation for victims.

IVAC takes the necessary measures to give answers to crime victims, their relatives and rescuers  rescuers quickly and courteously so that there is a climate of mutual trust. It strives to adapt its services to the needs of victims and develop customized and effective solutions for them. Finally, IVAC makes decisions that respect victims’ rights.

Help us serve you better!

When you submit a claim to IVAC, you must:

  • send complete and accurate information
  • provide the required information without delay
  • inform IVAC of any changes in your situation quickly

To meet our commitments, we need your cooperation.  Maintaining respectful relations with our staff will help us do so.

Client satisfaction

IVAC is committed to providing quality services and meeting your needs. Send us your comments and suggestions on service quality by:

If you have difficulty completing the form, contact the CNESST by telephone at 514 906-3040, option 2, or toll-free at 1 800 667-7585 for assistance.

Complaint about Service Quality

If you are dissatisfied with the services you receive, contact the person in charge of your file.

If you do not have a person in charge of your file, or if your dissatisfaction persists despite our efforts to serve you, you can file a service quality complaint. A member of our staff will contact you within 2 working days of filing your complaint. You will be informed of the outcome of your complaint within 10 working days.

Please note that comments, suggestions on service quality and complaints received at IVAC are handled by the CNESST Service Quality Complaints Office. 

Contact us

For more information, contact IVAC.


​​ ​​​
​​
​​

Statutes, Regulations, and Policies

To find out more about Statutes, Regulations, and Policies
 ​​
​​ ​​​​​​

Use of cookies on our website

We use cookies to adapt our content and improve your experience on our website while respecting your privacy.

By using our website, you agree to the use of cookies as described in our confidentiality policy (in French only).

Indicate your consent preferences

  • Strictly necessary cookies

    These cookies are required for the website to operate correctly.

    Always enabled
  • Advertising cookies

    We do not use cookies to target and personalize ads.

    Always disabled
  • Analytical cookies

    These cookies gather data on how visitors use our website, such as time spent on the site and pages visited. The information collected is anonymous and cannot be linked to individual users.

                     
Confirm