Dans un soucis de mieux répondre aux besoins de sa clientèle, la Direction de l'IVAC est fière de vous présenter son nouveau site Web!

Vous pourrez facilement trouver des informations très complètes et plus simples à comprendre en ce qui concerne entre autres les victimes d'actes criminels, les sauveteurs, les services et indemnités offerts et les étapes d'une demande de prestations.

Nous espérons que vous serez satisfaits des efforts mis pour améliorer notre site. Si toutefois vous avez des commentaires ou suggestions qui pourraient nous aider à le bonifier, n'hésitez pas à nous le laisser savoir en communiquant avec nous.


Despite the current COVID‑19 situation, please note that priority services provided by the Direction générale de l'IVAC, such as access to the plan, payment of benefits and reimbursement of expenses, are maintained.​​​​​​​​​

Do you have questions related to the coronavirus (COVID‑19)? See the CNESST Questions and answers page. The themes concerning victims and rescuers are found in the following points:

  • Miscellaneous medical care
  • Medical assessments and examinations requested by the CNESST

Rescuers: Eligibility Requirements

To be eligible for compensation, the rescuer must have sustained property damage or an injury, or died as a result of an act of good citizenship that took place in Québec. Someone who performs an act of good citizenship in Québec, but does not reside in the province, can also submit an application for benefits.

The act of good citizenship must have been:

  • performed in Québec (on or after January 1, 1977); and
  • performed voluntarily.

Rescuers must:

  • have come to the assistance of someone because they had reasonable cause to believe that person to be in danger of his/her life or of bodily harm;
  • have sustained bodily harm (injury to their psychological or physical health) or property damage;
  • demonstrate, by a preponderance of evidence, that the bodily harm or property damage actually occurred, and provide objective proof of that fact; and
  • submit an application within the time limit provided for by law.​