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Benefits and services

Compensation
Compensation	Basis for Compensation	Amount/Percentage	Indexation	Assessment Criteria	Payment Method	Comments/Remarks
Total Temporary Disability (TTD) Employed victims/rescuers: Compensation paid when individual becomes unable to work because of injuries caused by incident. Unemployed victims/rescuers: Compensation paid when individual becomes unable to carry out most of his/her usual daily and domestic activities. Victims/rescuers enrolled fulltime at an educational institution: Compensation paid when individual becomes unable to study because of injuries caused by incident.	Real wage of victims/rescuers, without exceeding maximum insurable ($76,500). For unemployed victims/rescuers, compensation calculated based on minimum wage in effect on date disability first observed by a physician. For victims/rescuers enrolled fulltime at an educational institution: Compensation calculated based on minimum wage in effect on date disability first observed by a physician	90% of base wage in question (net).	Net base wage reviewed on January 1 of every year.	Being on leave from work or unable to pursue studies or carry out most of usual daily and domestic activities. Disability must be confirmed by attending physician in medical report at time of incident and throughout processing of claim.	Compensation paid every two weeks.	Compensation extended in accordance with opinion of attending physician contained in medical report.
Medical Expenses Under section 53 of Workers' Compensation Act, victims/rescuers are entitled to medical aid required by condition to which such accident has reduced them. *DIVAC has latitude when it comes to determining eligible expenses and care, as well as discretionary authority over nature, necessity, adequacy and duration of medical care provided.	N/A	Consult links below for detailed list of medical expenses covered by the Direction de l'IVAC. Private suppliers: Rates defined by Regulation Respecting Medical Aid Public institutions: Rates calculated in accordance with agreements negotiated by MSSS	N/A	Expenses must be incurred in accordance with treatment prescribed by attending physician, and must be consistent with accepted diagnosis.	Upon receipt of original invoices.	Examples of medical expenses: medication, orthotics/prosthetics, MRIs, etc.
Dental Expenses Compensation payable for dental injuries in connection with incident.	N/A	Amount reimbursed varies. Dental surgeons: Rates determined in keeping with Fee Guide for the Association des chirurgiens dentistes du Québec. No specific rates have been established for laboratory costs or materials. Denturologists: Costs reimbursed in keeping with agreements between CNESST and Association des denturologistes du Québec. Laboratory costs, which are reimbursed over and above professional fees, shall not exceed 50% of amount allowed for dental prosthesis. Specialists: Amount reimbursed determined in keeping with fee guide for Fédération des dentistes spécialistes.	N/A	Dental-treatment plan and panoramic radiograph must be submitted to DIVAC beforehand for assessment. Connection between incident and treatment relevance must be established before treatments are authorized.	Upon receipt of dentist's original invoices.
Replacement of Clothing Reimbursement of costs incurred to replace clothing damaged during crime.	N/A	$300 maximum	N/A	Clothing must have been damaged during incident.	No supporting documents required. DIVAC relies on statement of victim/rescuer.
Replacement of Spectacles Reimbursement of costs incurred to replace spectacles broken or damaged during crime.	N/A	Actual costs	N/A	Eyeglasses must have been broken or damaged during incident.	Upon submission of original invoices.
Purchase of Spectacles Victims/rescuers who have sustained an eye injury as a result of crime that requires them to wear spectacles or contact lenses.	N/A	Maximum reimbursed in 2019: contact lenses: $96 frames: $202 Eye-examination costs are refundable.	Yes, for cost of frames.	In keeping with functional limitations issued.	Obtain detailed invoice with codes specified, so as to ensure prescription is consistent with injury accepted.	For life or as long as deemed necessary by attending physician.
Permanent Disability (PD) Permanent disability based on APD (anatomicophysiological deficit or sequelae) and LWC (loss of working capacity). Assessed as a percentage, it may be paid as a monthly benefit or capital sum. Capital converted into annuity in keeping with age of victim/rescuer and an actuarial factor.	Accepted base wage for victim.	Monthly benefit: (90% of net income x PD%)/12	Yes	Sequelae assessed on basis of information in victim's file by DIVAC's Bureau médical or designated healthcare professional.	Lifetime annuity, if monthly amount is more than $221.13. If amount is less than or equal to $221.13, victim/rescuer will receive monthly benefit for three months--i.e., for period during which decision may be contested. Once period has elapsed, annuity automatically converted into capital sum paid in one instalment. Victims qualifying for occupational rehabilitation can request partial or total capitalization of monthly benefit.	Subsequent to recommendations by the Ombudsman, in accordance with a change that took effect on June 29, 2017, victims/rescuers can now elect either a capital sum or lifetime annuity when amount annuity is less than or equal to maximum amount which is indexed annually. In 2019, that amount is $221.13.
Benefit for Maintenance of Child Born as Result of Sexual Assault Compensation payable to mother of child or legal guardian of child born as result of sexual assault.	Mother's base wage (determined in keeping with annual income at time child was born).	65% of 90% of mother's base wage.	Yes	Mother must submit application for benefits to Direction de l'IVAC.	Benefit paid to child commences upon acceptance of mother's application, and continues independently of the processing thereof.	Benefit terminates at age 18 if child is not disabled. If he/she is enrolled fulltime at an educational institution, however, benefit paid until his/her 25th birthday.

Social rehabilitation
Social Rehabilitation	Basis for Compensation	Amount/Percentage	Indexed	Assessment Criteria	Payment Method	Comments/Remarks
Psychological Follow-Up Psychological follow-up provided to help victims overcome social and psychological repercussions of injury caused by crime.	N/A	In keeping with hourly rate of $94.50 paid to therapist.	N/A		Upon receipt of therapist's invoice.	Professional-services contract to be signed by therapist, victim, and Direction de l'IVAC representative.
Rehabilitation Measures Measures aimed at social, physical, or occupational rehabilitation of victims/rescuers.	N/A	In keeping with hourly rate for: psychologists and psychoeducators: $94.50 occupational therapists: $80 vocational counsellors: $89 Per diem ($270) for rehabilitation centres (functional-capacity evaluation). Actual cost for special expenses.	N/A	Each measure must be evaluated and authorized by rehabilitation counsellor in keeping with Direction de l'IVAC policy manual, which stipulates related eligibility criteria.	Upon receipt of invoices.	E.g.: occupational therapy, rehabilitation centre, psychoeducation, special expenses, etc.
Moving Costs and Protection Measures Measures include reimbursement of: moving expenses lease-termination expenses double rent storage charges costs of transferring telephone line and of hookup to Hydro-Québec network home adaptation costs costs of installing alarm system or bars on windows self-defence course costs	N/A	$6,637 maximum for moving (indexable) $1,000 maximum for alarm system $1,095/month (two months maximum), indexable, for lease termination (victims of domestic violence or sexual assaul) three months' rent maximum (actual cost incurred to free up residence occupied) in case of double rent $300 maximum for home adaptation in keeping with actual rate for self-defence courses, costs of transferring telephone line andof hookup to Hydro-Québec network, and cost of purchasing and installing window bars.	Yes, for moving and lease-termination expenses.	Moving expenses and protection measures can be paid if they are required to facilitate rehabilitation.	Victims reimbursed upon receipt of original invoices. Where moving expenses or those involved in installing alarm system are involved, so as to assist low-income victims, the DIVAC will conclude payment agreement directly with service provider.
Childcare Costs Adult victims/rescuers: Costs reimbursed to victims/rescuers who require third-party care for their children during their absence. Victim or rescuer: is taking part in a rehabilitation program, or is staying in a reception centre or has been hospitalized because of his/her injury. Minor victims: Expenses reimbursed to parent or other person in charge of minor crime victim where that individual must have his/her other children looked after in order to attend to victim.	N/A	Amount reimbursed is: $3.30/hr for supervising one child; $3.83/hr for supervising two children; $4.42/hr for supervising three children or more.	Yes	Victim/rescuer assumes alone the custody of his children, or if he/she has a spouse, the latter must be unable to provide care. Urgency of situation requires presence of spouse or parent at hospital, thereby leaving family and household with no one in charge. Victim must be able to medically demonstrate he/she is physically or psychologically unable to care for the children living under his/her roof. Victim must be absent from his/her residence due to an activity carried on as part of his/her personal rehabilitation program.	Upon receipt of original invoices.
Home-Maintenance Expenses Costs paid to victims severely handicapped because of incident-related injury, in order to foster their return to independence.	N/A	$3,316 maximum per year (amount reviewed annually).	Yes	In keeping with permanent or temporary limitations related to injury, as well as existence of serious permanent impairment or payment of compensation for TTD. Victims/rescuers must be unable to provide upkeep for residence that, if not for injury, they would be able to provide themselves.	Upon receipt of invoice.	E.g.: snow removal, lawn mowing, interior painting, etc.
Personal Home Care Costs paid to promote care or return home of victims seriously handicapped by injury caused by crime.	N/A	$1,771 per month maximum (amount reviewed annually).	Yes	Victims/rescuers must be unable to take care of themselves and perform, unassisted, most household chores and activities of daily living (e.g., cleaning, preparing meals, dressing, bathing) carried out before crime. Amount allocated determined in keeping with evaluation grid and victim's/rescuer's functional limitations.	Compensation paid bimonthly or monthly to victim in keeping with points attributed by evaluation grid. Homecare needs reassessed periodically on case-by-case basis and victim's health status.
Home Adaptation Victims/rescuers having sustained serious physical injury making it difficult to carry out daily activities inside residence may be entitled to home adaptation. Such adaptation may be necessary to provide them with greater independence.	N/A	Actual costs of work; no maximum.	N/A	In keeping with permanent sequelae and functional limitations requiring home adaptation and with nature of work involved.	Upon receipt of original invoices.
Primary-Vehicle Adaptation Victims/rescuers having sustained serious physical injury making it difficult for them to get around may be entitled to have primary vehicle adapted in order to make them more independent.	N/A	Actual costs of work; no maximum.	N/A	In keeping with permanent sequelae and functional limitations requiring adaptation of primary vehicle and with nature of work involved.	Upon receipt of original invoices.

Vocational rehabilitation
Vocational Rehabilitation	Basis for Compensation	Amount/percentage	Indexed	Assessment Criteria	Payment Method	Comments/Remarks
Vocational-Rehabilitation Programs and Measures Victims/rescuers with permanent physical or psychological disability and functional limitations that prevent them from returning to work or pursuing fulltime studies may take advantage of vocational-rehabilitation programs and measures designed to help them return to work or go back to school in a job or field of study consistent with their abilities and functional status.	Real wage of victim/rescuer at time of incident, but no less than minimum insurable ($25,027.20 since May 1, 2018), without exceeding maximum insurable $76,500 in 2019).	90% of base wage established for payment of compensation at time of rehabilitation assessment and implementation of vocational-rehabilitation measures, training/refresher program, or search for employment. For employer subsidy program, 80% of employee's gross wages.	Yes	Victim/rescuer must be recognized as being employed or enrolled at an educational insititution at time of crime.	Actual costs for occupational training/refresher program paid where previously authorized by rehabilitation counsellor. Position evaluation and adaptation carried out by vocational therapist or efficiency expert, and costs of equipment required for adaptation are reimbursed (with original invoices).	E.g.: Job accommodation; professional training/refresher program; job-search program; employer and victim subsidies; clinical, economic, and social stabilization program, and capital sum.
Economic-Stabilization Program Program benefits allow victims/rescuers to retain employment consistent with their abilities and ensure economic stability where wages for that employment are lower than those of position held at time of incident.	Real wage of victim/rescuer at time of incident, but no less than minimum insurable ($25,027 since May 1, 2018), without exceeding maximum insurable $76,500 in 2019). For individuals to take advantage of economic-stabilization program, Direction de l'IVAC must determine if wage for new job, combined with PD compensation, is lower than real wage of victim/rescuer at time of incident.	Calculate 100% minus sum of PD percentages x 90% of net income. Next, subtract this amount from annual net income (100%) made by victim/rescuer at new job.	Yes	Victims/rescuers must, owing to functional limitations stemming from injury sustained as a result of incident, be unable to hold down same job as that occupied at time it was committed. Program reviewed annually on May 31 for a one-year period (i.e., from June 1 of current year to May 31 of following year). When program is reviewed, victims/rescuers must supply tax returns and notices of assessment. Program ends once victim/rescuer reaches age 65 or no longer satisfies eligibility requirements. After age 65, victim/rescuer continues to receive PD compensation for life.	Financial-assistance amount is paid monthly and reviewed annually on May 31.
Social-Stabilization Program Program benefits paid to victims/rescuers unable to return to position occupied at time of crime and have trouble adjusting to any other paid employment.	Real wage of victim/rescuer at time of incident, but no less than minimum insurable ($25,027.20 since May 1, 2018), without exceeding maximum insurable $76,500 in 2019).	Calculate 100% minus sum of PD percentages x 90% of net income.	Yes	Victims/rescuers must, owing to functional limitations stemming from injury sustained as a result of incident, be unable to hold down same job as that occupied at time it was committed. Program reviewed annually on May 31 for a one-year period (i.e., from June 1 of current year to May 31 of following year). When program is reviewed, victims/rescuers must supply tax returns and notices of assessment. Program ends once victim/rescuer reaches age 65 or no longer satisfies eligibility requirements. After age 65, victim/rescuer continues to receive PD compensation for life.	Financial-assistance amount paid monthly and reviewed annually on May 31.

Assistance for close relations
Assistance for Close Relations	Basis for Compensation	Amount/Percentage	Indexed	Assessment Criteria	Payment Method	Comments/Remarks
Assistance for Close Relations Assistance for close relations, a measure aimed at rehabilitation of crime victim's immediate family, is offered in form of psychotherapy sessions. Rescuers' close relations cannot avail themselves of this benefit. Purpose of assistance is to allow victim's close relations to support him/her throughout rehabilitation and recovery process.	Maximum of 30 psychotherapy sessions available to close relations of victim who is deceased or has disappeared. For other crimes, maximum is 25 sessions.	Hourly rate of $94.50/hour per session paid directly to therapist.	No	For crimes of homicide and disappearances, maximum of 30 sessions may be available to close relations. For other crimes, only one close relation entitled to assistance (maximum of 25 sessions). Where victim is under 14 year of age or unable to make designation, that individual is designated by victim or the latter's representative. For victims under 18, father and mother or individuals acting in loco parentis can share sessions provided.	Upon receipt of original invoices.	For crimes of homicide and disappearances, close relation can be: spouse father (and/or father's spouse) mother (and/or mother's spouse) brother sister grandparents victim's child cictim's spouse's child child of father's or mother's spouse any other individual acting in loco parentis For other crimes, close relation may also be any other individual chosen by victim with whom he/she has meaningful bond.

Death
Death	Basis for Compensation	Amount/Percentage	Indexed	Assessment Criteria	Payment Method	Comments/Remarks
Assistance for Close Relations in Event of Homicide Assistance for close relations, a measure aimed at rehabilitation of crime victim's immediate family, is offered in form of psychotherapy sessions. Rescuers' close relations cannot avail themselves of this benefit. Purpose of assistance is to allow victim's immediate family to support him/her throughout rehabilitation and recovery process.	Maximum of 30 psychotherapy sessions available to close relations of victim who is deceased or has disappeared.	Hourly rate of $86.60/hour per session paid directly to therapist.	No	For crimes of homicide and disappearances, maximum of 30 sessions may be available to close relations.	Upon receipt of original invoices.	Close relation can be: spouse father (and/or father's spouse) mother (and/or mother's spouse) brother sister grandparents victim's child victim's spouse's child child of father's or mother's spouse any other individual acting in loco parentis
Crime-Scene Cleanup	Lump sum	Upon receipt of invoice (maximum of $3,503).	Yes	Address of cleanup site must be that of crime, in accordance with accepted description of incident.	Upon receipt of original invoices.
Funeral Expenses	Lump sum	Upon receipt of invoice (maximum of $5,473).	Yes		Upon receipt of original invoices.
Costs of Transporting Remains Costs for transporting victim's/rescuer's remains from place of death to funeral parlour closest to victim's habitual residence if he/she resided in Québec, or to another located accepted by Direction de l'IVAC.	Lump sum	$500	No		Upon receipt of original invoices.
Compensation for Deceased Minor Children, or for Major Children 18 to 25 Enrolled Fulltime at Educational Institution Paid to parents whose child died as a result of crime.	Lump sum	$6,567 per parent. At end of two-year period following incident, if other parent has not applied for assistance, DIVAC will pay second instalment of $6,567 to first parent.	Yes	If one parent is responsible for murdering his/her child, that parent does not receive any amount. Rather, maximum automatically goes to other parent.	Upon receipt of death certificate.
Special Allocation for Spouse/Dependents Compensation paid to surviving spouse or dependents, in absence of spouse.	Lump sum	$500	No
Benefit for Spouse who did Not have Child with Deceased Death of victim/rescuer as a result of incident entitles dependents to compensation.	Base wage determined in keeping with victim's annual income prior to death.	55% x 90% of net income /12 = monthly amount.	Yes	Was married to or living with victim/rescuer. May also be someone to whom victim was paying support.	Monthly payment.	If spouse is under 35 and not disabled, benefit paid for five years. Widowers/widows 35 and over receive lifetime annuity, whether or not they had children with victim.
Benefit for Spouse who Had a Child with Deceased Death of victim/rescuer as a result of incident entitles dependents to compensation.	Base wage determined in keeping with victim's annual income prior to death.	55% x 90% of net income /12 = monthly amount.	Yes	Was married to or living with victim or rescuer. May also be someone to whom victim was paying support.	Monthly payment.	Surviving spouse receives lifetime benefit. However, if he/she remarries, benefit is terminated. If surviving spouse gains new common-law partner, he/she continues to receive benefit for five years following victim's death.
Benefit for Children of Deceased if Surviving Parent Entitled to Spousal Support	Base wage determined in keeping with victim's annual income prior to death.	10% x 90% of net income/12 if just one child. Another 5% if two or more children, up to a maximum of 80% of 90% of deceased's net income, including spouse's 55%.	Yes	Children adopted or related by blood to victim/rescuer. Children under 18 or over 18 and enrolled fulltime at an educational institution to whom victim/rescuer acted in loco parentis and living either entirely or partially from victim's income at time of incident.	Cheques issued to parent if children are minors; major children receive benefit directly.	Benefit ends at age 18 if child is not disabled. If he/she is enrolled fulltime at an educational institution, however, benefit continues until age 25.
Benefit for Children of Deceased if Surviving Parent Not Entitled to Spousal Support.	Base wage determined in keeping with victim's annual income prior to death.	55% x 90% of net income/12 if just one child. 65% x 90% of net income/12 if two children. 70% x 90% of net income/12 if three children. 75% x 90% of net income/12 if four children. 80% x 90% of net income/12 if five or more children.	Yes	Children adopted or related by blood to victim/rescuer. Children under 18 or over 18 and enrolled fulltime at an educational institution to whom victim/rescuer acted in loco parentis and living either entirely or partially from victim's income at time of incident.	Benefits shared equally among children; cheque issued to legal guardian.	Benefit ends at age 18 if child is not disabled. If he/she is enrolled fulltime at an educational institution, however, benefit continues until age 25.