Dans un soucis de mieux répondre aux besoins de sa clientèle, la Direction de l'IVAC est fière de vous présenter son nouveau site Web!

Vous pourrez facilement trouver des informations très complètes et plus simples à comprendre en ce qui concerne entre autres les victimes d'actes criminels, les sauveteurs, les services et indemnités offerts et les étapes d'une demande de prestations.

Nous espérons que vous serez satisfaits des efforts mis pour améliorer notre site. Si toutefois vous avez des commentaires ou suggestions qui pourraient nous aider à le bonifier, n'hésitez pas à nous le laisser savoir en communiquant avec nous.

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COVID‑19
Despite the current COVID‑19 situation, please note that priority services provided by the Direction générale de l'IVAC, such as access to the plan, payment of benefits and reimbursement of expenses, are maintained.​​​​​​​​​

Do you have questions related to the coronavirus (COVID‑19)? See the CNESST Questions and answers page. The themes concerning victims and rescuers are found in the following points:

  • Miscellaneous medical care
  • Medical assessments and examinations requested by the CNESST
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Victims’ Rights Statement

Victims’ Rights Statement

The crime victims’ rights statement (Déclaration des droits des victimes d'actes criminels (French only)) was created to bolster service quality and strengthen the bond of trust between crime victims and the Direction de l’IVAC. It sets forth the rights of victims under the public compensation plan, as well as the Direction de l’IVAC’s commitments regarding service accessibility, information, and the exercise of victims’ rights.

The Statement confirms the values that have always guided the Direction de l’IVAC with respect to crime victims: respect, professionalism, and equity.

The eight rights to which victims are entitled under the Statement of Crime Victims’ Rights are as follows:

  • Crime victims are entitled to obtain complete, accurate, and clear information in a timely fashion.
  • Crime victims are entitled to professional, fair, and courteous treatment.
  • Crime victims are entitled to be treated in accordance with the consistent application of the law.
  • Crime victims are entitled to their privacy and the confidentiality of their protected personal information.
  • Crime victims are entitled to be represented by a person of their choice.
  • Crime victims are entitled to be heard in order to obtain a review of their file and submit an application before the Administrative Tribunal of Quebec.
  • Crime victims are entitled to file a complaint about service and obtain an explanation of our observations.
  • Crime victims are entitled to be informed of our service statement and annual report.
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