As a Québec government agency, the IVAC is required to comply with the rules of the Charter of the French Language and the Politique gouvernementale relative à l'emploi et à la qualité de la langue française" (Policy on the Use and Quality of the French Language). To do so, IVAC employees must abide by the following general principles in their communication with English-speaking victims, rescuers, employers, healthcare providers and partners:
- Victims and rescuers may have access to IVAC services in English, in particular for all matters regarding their rights and obligations.
- French is the language of work in Québec. All communication with employers, healthcare providers and partners must be in French only, unless the head office of those parties is located outside Québec.