Dans un soucis de mieux répondre aux besoins de sa clientèle, la Direction de l'IVAC est fière de vous présenter son nouveau site Web!

Vous pourrez facilement trouver des informations très complètes et plus simples à comprendre en ce qui concerne entre autres les victimes d'actes criminels, les sauveteurs, les services et indemnités offerts et les étapes d'une demande de prestations.

Nous espérons que vous serez satisfaits des efforts mis pour améliorer notre site. Si toutefois vous avez des commentaires ou suggestions qui pourraient nous aider à le bonifier, n'hésitez pas à nous le laisser savoir en communiquant avec nous.

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COVID‑19
Despite the current COVID‑19 situation, please note that priority services provided by the Direction générale de l'IVAC, such as access to the plan, payment of benefits and reimbursement of expenses, are maintained.​​​​​​​​​

Do you have questions related to the coronavirus (COVID‑19)? See the CNESST Questions and answers page. The themes concerning victims and rescuers are found in the following points:

  • Miscellaneous medical care
  • Medical assessments and examinations requested by the CNESST
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Victims: Eligibility Requirements

To be eligible for compensation, victims must have sustained property da​mage​, or been injured or died as a result of a crime committed in Québec. Victims of crimes that took place in Québec, but who do not live in the province, may also submit an application for benefits

(Anyone of Canadian nationality who is the victim of a crime abroad may receive compensation under the Financial Assistance for Canadians Victimized Abroad program.)


The crime must have been committed:

  • in Québec (on or after March 1, 1972); and
  • against the person, as provided under the Schedule to the Act. Property offences (e.g., fraud) are excluded.

Victims:

  • must provide documentation to prove the crime described in the application actually occurred. This must be demonstrated by a preponderance of evidence;
  • must submit the application within the time provided for by law;
  • do not have to lodge a complaint against the assailant;
  • may be compensated even if the assailant is not identified, prosecuted, or found guilty at the conclusion of criminal proceedings;
  • must demonstrate that the injury or death resulted directly from the crime;
  • must supply a document detailing the nature of the injuries caused by the crime;
  • may have sustained either a physical or psychological injury.
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