Dans un soucis de mieux répondre aux besoins de sa clientèle, la Direction de l'IVAC est fière de vous présenter son nouveau site Web!

Vous pourrez facilement trouver des informations très complètes et plus simples à comprendre en ce qui concerne entre autres les victimes d'actes criminels, les sauveteurs, les services et indemnités offerts et les étapes d'une demande de prestations.

Nous espérons que vous serez satisfaits des efforts mis pour améliorer notre site. Si toutefois vous avez des commentaires ou suggestions qui pourraient nous aider à le bonifier, n'hésitez pas à nous le laisser savoir en communiquant avec nous.

​​​​​​​​The bill to assist persons who are victims of criminal offences and to facilitate their recovery has been passed. Visit the Assemblée nationale​​ website to find out more about t​he new modalities. We are currently working on summarizing the changes brought about by this new legislation. ​

For application processing and file management, the usual rules apply until the bill comes into force.​​

 Rescuers: Why an Application May Be Rejected

The Direction de l’IVAC may reject your application for the following reasons:

Lack of Preponderance of Evidence

The Direction de l’IVAC may reject an application for benefits if the claimant has failed to provide a preponderance of evidence that the act of good citizenship did in fact occur. A preponderance of evidence is evidence that is more convincing than the facts offered in opposition to it—i.e., it is compelling proof that the act of good citizenship most likely took place.

The Direction de l’IVAC bases its analysis as to whether or not there is a preponderance of evidence primarily on the rescuer’s testimony.

Application Filed After the Legal Deadline

Applications for benefits must be submitted to the Direction de l’IVAC no later than two years after the material damage or injury sustained by the rescuer, or the rescuer’s death (deadline for acts of good citizenship performed after May 23, 2013). For acts of good citizenship performed before May 23, 2013, the time limit is one year.

If rescuers file an application for benefits after the deadline in question, they must complete Appendix 4 of the application form.

In certain circumstances, the Direction de l’IVAC will conduct a special analysis to determine if an application can be accepted even if it has not been filed on time. This is the case where it has been demonstrated that it was impossible for the rescuer to act—i.e., that he/she was unable to file on time.

Lack of Proof of Injury or Damage

A medical report containing a diagnosis is the best document to attach to the application for benefits in order to objectively demonstrate that an injury was caused by the act of good citizenship.

However, if the rescuer has another document that clearly describes the harm sustained as a result of the act of good citizenship, he/she may also attach it as evidence.

The harm in question may be either an injury or property damage.