Dans un soucis de mieux répondre aux besoins de sa clientèle, la Direction de l'IVAC est fière de vous présenter son nouveau site Web!

Vous pourrez facilement trouver des informations très complètes et plus simples à comprendre en ce qui concerne entre autres les victimes d'actes criminels, les sauveteurs, les services et indemnités offerts et les étapes d'une demande de prestations.

Nous espérons que vous serez satisfaits des efforts mis pour améliorer notre site. Si toutefois vous avez des commentaires ou suggestions qui pourraient nous aider à le bonifier, n'hésitez pas à nous le laisser savoir en communiquant avec nous.

​​​​ The Charter of the French language and its regulations govern the consultation of English-language content.

​​​​ The law to assist persons who are victims of criminal offences and to facilitate their recovery is now in force. Consult the main changes brought about by this new law.​​​​​


 Rescuer: possible criteria for refusal of an application for qualification

​​The Direction générale de l’IVAC may refuse your application for the following reasons:

No evidence to demonstrate an act of good citizenship

The Direction générale de l'IVAC may deny an application for qualification if the person does not demonstrate that he or she has performed an act of good citizenship. An act of good citizenship is when a person voluntarily provides assistance to another person whose life or physical integrity he or she believes to be in danger.

It is on the information transmitted by the rescuer that the Direction générale de l’IVAC will base its analysis to determine if there is a demonstration of an act of good citizenship.


Application filed after the statutory deadline

For events occurring on or after October 13, 2021

The time limits for applying for qualification under the Loi visant à favoriser le civisme are the same as those under the Loi visant à aider les personnes victimes d’infractions criminelles et à favoriser leur rétablissement.

The time limit for applying for qualification is 3 years except when the application is for an offence involving domestic violence, sexual violence or violence suffered during childhood. The time limit begins when the rescuer becomes aware of the harm he or she has suffered or within 3 years of his or her death caused by the act of citizenship.

For acts of citizenship for which there is no longer a time limit (domestic violence, sexual violence or violence suffered during childhood), rescuers who have had their application for benefits refused in the past for the sole reason that they were outside the time limit may, within 3 years of the entry into force of the LAPVIC, file an application using the form provided for this purpose: Request for qualification - Non-applicable crimes.

However, the application will be reviewed if the person demonstrates reasonable cause for the delay.

There is no time limit to apply for an offence involving domestic violence, sexual violence or violence suffered during childhood.

For events prior to October 13, 2021

Claims for benefits must be submitted to the Direction générale de l'IVAC​ no later than 2 years after the date of the injury or death of the rescuer (time limit in effect for acts of good citizenship performed after May 23, 2013). For acts of good citizenship performed prior to May 23, 2013, the time limit for filing a claim is one year.

The Direction Générale de l’ IVAC will conduct an analysis to determine if an application could be accepted even if it is submitted out of time. This is the case when it is demonstrated that the person who performed the act of good citizenship was unable to act, i.e., was not able to file the application within the required time frame.


The absence of harm related to the act of good citizenship

Psychological, physical or material harm

The harm may be an injury or property damaged during the act of good citizenship.

For events occurring on or after October 13, 2021

The rescuer is no longer required to demonst​​rate the injury he or she suffered for the analysis of his or her application for qualification. However, any application for qualification received after October 13, 2021, but whose act of citizenship occurred prior to that date will need to be accompanied by evidence (such as a medical report or psychological evaluation) of the injury.

For events prior to October 13, 2021

To objectively demonstrate that an injury occurred as a result of the act of good citizenship, a medical report that contains a medical diagnosis or a psychological evaluation are the most relevant documents to attach to the claim.

If the person who performed the rescue has a police report that factually describes the injury caused by the act of good citizenship, he or she may attach it to the claim to serve as proof of injury.

If the act of good citizenship resulted only in property damage, proof (bill, photos) may be attached to the claim.



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