Dans un soucis de mieux répondre aux besoins de sa clientèle, la Direction de l'IVAC est fière de vous présenter son nouveau site Web!
Vous pourrez facilement trouver des informations très complètes et plus simples à comprendre en ce qui concerne entre autres les victimes d'actes criminels, les sauveteurs, les services et indemnités offerts et les étapes d'une demande de prestations.
Nous espérons que vous serez satisfaits des efforts mis pour améliorer notre site. Si toutefois vous avez des commentaires ou suggestions qui pourraient nous aider à le bonifier, n'hésitez pas à nous le laisser savoir en communiquant avec nous.
To find out more about the bill to help victims of criminal offences and promote their recovery, and to follow the progress of parliamentary proceedings, visit the
Assemblée nationale website.
Need help completing your application for benefits? Consult the guide applying to your particular circumstances:
Your application has met the criteria stipulated by law.
A counsellor or compensation officer will contact you to assess your needs.
Telephone interview to establish your needs, clarify the mandate of the Direction de l'IVAC, and inform you of any benefits you may qualify to receive. Under certain circumstances, this process may require a face-to-face meeting.
The Direction de l’IVAC will assess your crime-related injury in order to establish an effective care and treatment plan. Your rights to compensation will also be evaluated.
You will be advised by phone and mail of any decisions rendered in your case.
Regular follow-up by telephone will ensure that, given your needs, capabilities, and health status, your action plan is still relevant. You may be asked to provide documents such as medical and other reports. Under certain circumstances, this process may require a face-to-face meeting.
Depending on your health status, the Direction de l’IVAC may determine that you are entitled to compensation for a permanent disability.
Sequelae may be physical, mental, dental, or cosmetic. They are assessed by your attending physician, the Direction de l'IVAC’s Bureau médical, or a specialist in keeping with the table for anatomicophysiological deficits (APD).
Where functional limitations do exist, the Direction de l'IVAC will assess your loss of working capacity.
Where, because of the functional limitations resulting from a crime, you are unable to return to your employment or fulltime studies, programs to enable you to do so may be available.
APD + LWC = Permanent Disability
A permanent disability may entitle you to receive a capital sum or lifetime annuity.
You have 30 days to contest the decision by submitting an application for review to the Bureau de la révision administrative. You can complete the form online.
The review re-evaluates the eligibility of your application for benefits. One possible outcome, therefore, is that your application will be accepted.
In this event, you will receive a letter of the decision to accept your application, and someone will take charge of your file.
If you are not satisfied with the outcome of your application for review, you have 60 days to contest that decision with the Administrative Tribunal of Québec.
Your rejected application for benefits may be accepted by the Administrative Tribunal of Québec.
Next, select the status of the application to view the steps involved.