Dans un soucis de mieux répondre aux besoins de sa clientèle, la Direction de l'IVAC est fière de vous présenter son nouveau site Web!

Vous pourrez facilement trouver des informations très complètes et plus simples à comprendre en ce qui concerne entre autres les victimes d'actes criminels, les sauveteurs, les services et indemnités offerts et les étapes d'une demande de prestations.

Nous espérons que vous serez satisfaits des efforts mis pour améliorer notre site. Si toutefois vous avez des commentaires ou suggestions qui pourraient nous aider à le bonifier, n'hésitez pas à nous le laisser savoir en communiquant avec nous.

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COVID‑19
Despite the current COVID‑19 situation, please note that priority services provided by the Direction générale de l'IVAC, such as access to the plan, payment of benefits and reimbursement of expenses, are maintained.​​​​​​​​​

Do you have questions related to the coronavirus (COVID‑19)? See the CNESST Questions and answers page. The themes concerning victims and rescuers are found in the following points:

  • Miscellaneous medical care
  • Medical assessments and examinations requested by the CNESST
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Quick Exit
Ignorer les liens de navigationIVACEnglishHow to Submit an Application

How to Submit an Application

Filing Your Application for Benefits

Need help completing your application for benefits?
Consult the guide applying to your particular circumstances:

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Application Accepted

Your application has met the criteria stipulated by law.

A counsellor or compensation officer will contact you to assess your needs.

Intake

Telephone interview to establish your needs, clarify the mandate of the Direction de l'IVAC, and inform you of any benefits you may qualify to receive. Under certain circumstances, this process may require a face-to-face meeting.

Treatment-Plan Implementation

The Direction de l’IVAC will assess your crime-related injury in order to establish an effective care and treatment plan. Your rights to compensation will also be evaluated.

You will be advised by phone and mail of any decisions rendered in your case.

Regular follow-up by telephone will ensure that, given your needs, capabilities, and health status, your action plan is still relevant. You may be asked to provide documents such as medical and other reports. Under certain circumstances, this process may require a face-to-face meeting.

Consolidation of Your Injury

Depending on your health status, the Direction de l’IVAC may determine that you are entitled to compensation for a permanent disability.

Assessing Sequelae and Functional Limitations

Sequelae may be physical, mental, dental, or cosmetic. They are assessed by your attending physician, the Direction de l'IVAC’s Bureau médical, or a specialist in keeping with the table for anatomicophysiological deficits (APD).

To find out more

Assessment of Loss of Working Capacity (LWC)

Where functional limitations do exist, the Direction de l'IVAC will assess your loss of working capacity.

To find o​ut more

Occupational-Rehabilitation Program

Where, because of the functional limitations resulting from a crime, you are unable to return to your employment or fulltime studies, programs to enable you to do so may be available.

To find out more (French only)

Payment of Compensation for Permanent Disability

APD + LWC = Permanent Disability

A permanent disability may entitle you to receive a capital sum or lifetime annuity.

To find out more

​Application Rejected

You have 30 days to contest the decision by submitting an application for review to the Bureau de la révision administrative. You can complete the form online.

Application for Review

The review re-evaluates the eligibility of your application for benefits. One possible outcome, therefore, is that your application will be accepted.

In this event, you will receive a letter of the decision to accept your application, and someone will take charge of your file.

If you are not satisfied with the outcome of your application for review, you have 60 days to contest that decision with the Administrative Tribunal of Québec.

Contesting a Rejected Application Before the Administrative Tribunal of Québec

Your rejected application for benefits may be accepted by the Administrative Tribunal of Québec.

In this event, you will receive a letter of the decision to accept your application, and someone will take charge of your file.

Next, select the status of the application to view the steps involved.

Application Accepted
Application Rejected
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