Dans un soucis de mieux répondre aux besoins de sa clientèle, la Direction de l'IVAC est fière de vous présenter son nouveau site Web!

Vous pourrez facilement trouver des informations très complètes et plus simples à comprendre en ce qui concerne entre autres les victimes d'actes criminels, les sauveteurs, les services et indemnités offerts et les étapes d'une demande de prestations.

Nous espérons que vous serez satisfaits des efforts mis pour améliorer notre site. Si toutefois vous avez des commentaires ou suggestions qui pourraient nous aider à le bonifier, n'hésitez pas à nous le laisser savoir en communiquant avec nous.

​​​​​​​​The law to assist persons who are victims of criminal offences and to facilitate their recovery is now in force. Consult the main changes brought about by this new law.

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​How to challenge a decision of the Direction générale de l'IVAC

When a decision has been made in your case and you are not satisfied with it, you may request a review of that decision except in the case where that decision awards the maximum amount of financial assistance to which you are entitled.

Challenging a decision

You will receive the decision from the Direction générale de l’IVAC by mail. The decision will inform you whether your application for qualification has been accepted or rejected.

If your application for qualification is accepted, you will receive other letters related to the decision on your eligibility for financial assistance as your file is processed.

If you wish to request a review of a decision made in your file, you may do so within 90 days of receiving the decision letter, through the Bureau de la révision administrative of the Direction générale de l'IVAC.

The request for review must be made in writing​​ using the Request for Review form.

Challenging a decision of the Bureau de la révision administrative

When you request a review of a decision from the Bureau de la révision administrative (BRA) of the Direction générale de l'IVAC and you are not satisfied with the decision of the BRA, you may, within 60 days of receiving the decision letter from the BRA, challenge it before the Tribunal administratif du Québec. The BRA renders a decision on each request for administrative review.

Cancel the application for review or re-evaluation.

You may withdraw your request for review or re-evaluation at any time. You may complete the withdrawal form or contact us. After receiving your request to withdraw, the BRA will send you an acknowledgement of receipt and proceed to close your request.


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