Dans un soucis de mieux répondre aux besoins de sa clientèle, la Direction de l'IVAC est fière de vous présenter son nouveau site Web!

Vous pourrez facilement trouver des informations très complètes et plus simples à comprendre en ce qui concerne entre autres les victimes d'actes criminels, les sauveteurs, les services et indemnités offerts et les étapes d'une demande de prestations.

Nous espérons que vous serez satisfaits des efforts mis pour améliorer notre site. Si toutefois vous avez des commentaires ou suggestions qui pourraient nous aider à le bonifier, n'hésitez pas à nous le laisser savoir en communiquant avec nous.

​​​​ The Charter of the French language and its regulations govern the consultation of English-language content.

​​​​ The law to assist persons who are victims of criminal offences and to facilitate their recovery is now in force. Consult the main changes brought about by this new law.​​​​​


A Decision ha​s Been Rendered with Which You are Not Satisfied

You will be informed by mail of the Direction de l’IVAC’s initial decision as to whether your application for benefits has been accepted or rejected. If it has been accepted, you will receive other correspondence throughout the decision-making process.​​

If you have received a decision letter with which you are dissatisfied, you can request a review or reconsideration by the Direction de l’IVAC’s Administrative Review Board. To do so, you must submit an application for review or reconsideration​ in writing, using the form issued for that purpose.​​

N.B.: ​​

As from the date of the decision letter, you have:​​

  • 90 days in which to contest the rate of permanent disability recognized; and
  • 30 days in which to contest any other decision.

Review or Reconsideration?

You may file an application for review with the Administrative Review Board regarding the following:

  • the eligibility of an application for benefits;
  • a temporary total disability;
  • the length of time a benefit is paid;
  • the amount of a benefit;
  • the connection between the injury and the crime; or
  • the rate of permanent disability.

You can also file an application for reconsideration with the Administrative Review Board regarding the following:

  • medical assistance;
  • eligibility for the rehabilitation program and any related decisions (except an inability to return to work); and
  • overpayments.

The decision rendered pursuant to administrative reconsideration is final and cannot be appealed. The victim/rescuer cannot contest this decision with the Tribunal administratif du Québec.

Dissatisfied with the outcome of your application for review with the Administrative Review Board?

You have 60 days in which to contest the matter before the Administrative Tribunal of Québec.

For questions regarding an application for review, consult the site of the Tribunal administratif du Québec.


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