Contact IVAC
For more information about our services, please contact us.
Telephone
Toll-free, in Canada only: 1-800-561-4822
Greater Montreal: 514-906-3019
Telephone services are available according to the following schedule (Eastern Time), except on statutory holidays:
- Monday: 8:30 a.m. to 4:30 p.m.
- Tuesday: 8:30 a.m. to 4:30 p.m.
- Wednesday: 9:30 a.m. to 4:30 p.m.
- Thursday: 8:30 a.m. to 4:30 p.m.
- Friday: 8:30 a.m. to 4:30 p.m.
Courtesy and respect
You have the right to receive professional services from us in a courteous, efficient manner. Our staff also have the right to be treated with respect. We will not tolerate any kind of threat, violence or discrimination.
Reception
Reception is open Monday to Friday, from 8:30 a.m. to 12 p.m. and from 1 p.m. to 4:30 p.m. IVAC services are available by appointment only. Please contact your case worker or customer service if you have any questions.
Address:
1199 Rue De Bleury
Montréal, QC H3B 3J1
Online
You can submit questions through the online request form (Available in French only).
- Vous devez fournir un numéro de téléphone qui permet de vous joindre le jour entre 8 h 30 et 16 h 30.
- Vous recevrez
une réponse par téléphone.
- Seules les victimes d'actes criminels ainsi que leurs proches, ou les sauveteurs pourront être servis en anglais, en vertu de la
Charte de la langue française.
- Aucune information sur votre dossier ne sera donnée.
- Il n’y aura pas de réponse à tout courriel haineux, menaçant ou harcelant.
Submit a document
Online
Use our electronic document delivery service
Submit a document
Mail
lndemnisation des Victimes d’Actes Criminels (IVAC) Head Office
P.O. BOX 1400, STN Terminus
Québec, QC G1K 0K2
Fax
Toll-free, in Canada only: 1-888-927-0003
Greater Montreal: 514-906-3029